Converge offers an alternative way to accept payments with our Converge Mobile app. It's free and available in the Google Play Store and Apple App Store. In order to use the mobile offering, your account will need to be approved for a Converge Mobile account. If you already have an account and would like to add this free offering, please contact Customer Support at 1-844-996-2020.

Each user on your Converge account can have their own login account to Converge Mobile. Card transactions can be made by manually entering the card payment information, or you can add an encrypted card reader to accept payments more easily. Transactions on Converge Mobile are settled and batched as designated by your Converge account settings.

You can set up and connect to Converge Mobile by following a few easy steps.

1. Download the Converge Mobile app from your device's app store.

2. On the Converge Mobile Welcome screen, select Set Up Mobile Card payments.
 

3. Enter your Account ID, User ID and PIN to log in. Accept the End-User License Agreement (EULA) at the bottom to proceed.



4. On the Connect Card Reader screen, select your card reader type from the list, then follow the step-by step instructions to connect it with your iOS or Android mobile device. Click on Link2500, iCMP, RP457c, and MagTek for instructions on how to connect to these devices.

5. Create your app-unlock pass code that will be used to securely access your Converge Mobile app.

6. After your credentials are validated, you will see your business name on the next screen. Make sure this information is correct since it will appear on receipts. Select Take App Tour to learn about the key features of Converge Mobile, or simply touch OK to begin processing transactions. If you've decided to add an accompanying card reader to your Converge Mobile account, the directions listed below will walk you through each compatible Converge Mobile card reader. We recommend that each Converge Mobile user to have their own card reader instead of sharing card readers.
                                              

Connecting a Link2500 during first-time set up

During first-time setup, follow the Connect Card Reader wizard to connect your Link/2500 via Bluetooth. You can skip this step by selecting Skip Connect Card Reader at the bottom of the screen. You can go to Menu Connect Card Reader at any time to connect to a new device.

1. On the Connect Card Reader page, select Link/2500 from the supported card reader type list.

2. Power on your Link/2500 and charge it if necessary.

3. On the Link/2500 keyboard, press "0" three times, and then press "1" to go into Bluetooth Pairing. The Link/2500 will now display a BT Pairing Required screen with options to Pair or Cancel. Select Pair by tapping the F1 button.

4. Touch the Begin Pairing button on your iOS or Android and wait for Converge Mobile to search for your device.

5. A pairing PIN will appear on both your Link/2500 device and on Converge Mobile. Confirm that the pairing PINS match to complete the pairing.

6. The Link/2500 will pair with your mobile device and Converge Mobile will display a Connection Successful screen.

Connecting an iCMP PIN pad during first-time set up

During first-time set up, follow the Connect Card Reader wizard to connect your iCMP PIN pad via Bluetooth. You can skip this step by selecting Skip Card Reader Connection at the bottom of the screen. You can go to Menu Connect Card Reader at any time to connect to a new device.

1. On the Connect Card Reader page, select iCMP from the supported card reader type list.

2. Power on your iCMP and charge it if necessary.

3. On the iCMP, select the iOS or Android connection option for mobile devices by tapping the F1 button.



4. Now go to your mobile device's Bluetooth Settings. Make sure Bluetooth is enabled. You should see your iCMP in the OTHER DEVICES list.

 

5. Return to your iCMP PIN pad. You should see a list of Bluetooth devices on the iCMP screen. Scroll to select your iOS or Android device from the list. After selecting your mobile device, press the green button on the iCMP. Click Next to continue to the next step.

6. Your iCMP will display a Bluetooth pairing PIN.



7. Enter this pairing PIN on your iOS or Android device when prompted. You have two minutes before it expires. If it expires, you will need to repeat the previous step. Click Next to continue to the next step.

         
        

8. The iCMP should pair with the mobile device.
 

Connecting an RP457c card reader during first-time set up

During first-time set up, follow the Connect Card Reader wizard to connect your RP457c card reader via audio jack or Bluetooth. You can skip this step by selecting Skip Card Reader Connection at the bottom of the screen. You can go to Menu Connect Card Reader at any time to connect a new device.

Note* In order to connect your RP457c card reader via Bluetooth, you MUST establish an audio jack connection first.

1. On the Connect Card Reader page, select RP457c from the supported card reader type list.



2. Plug your RP457c card reader into your iOS or Android device's audio jack port, then press the green Next button to continue.
 

Note* You can use the Lightning to 3.5 mm Headphone Jack Adapter for connecting the RP457c to an iPhone 7 and newer models.


 

3. Your mobile device will start searching for the RP457c card reader to establish a connection.

4. After it connects, you can start processing transactions with your RP457c connected via audio jack. You can also continue connecting your RP457c via Bluetooth so that it does not need to be plugged in to your mobile device.

5. Click the green Connect To Bluetooth button on your mobile screen to initiate Bluetooth pairing.

6. Go to your iOS or Android device's Bluetooth Settings. Make sure Bluetooth is enabled and select your RP457c in the OTHER DEVICES list.

7. Confirm the Bluetooth pairing code when prompted. Then, go back to the Converge Mobile app.

8. If it connects successfully, you will see the Paired Successfully via Bluetooth screen. Click the green Next button to move on to the app-unlock passcode set up. If it fails, you can skip it for now and try Bluetooth pairing via the Settings menu later.

Connecting a MagTek card reader during first-time set up

During first-time set up, follow the Connect Card Reader wizard to connect your MagTek uDynamo or aDynamo card reader via audio jack. You can skip this step for now by selecting Skip Card Reader Connection. You can go to Menu Connect Card Reader at any time to connect a new device.

1. On the Connect Card Reader page, select MagTek from the supported card reader type list.


2. Plug the MagTek card reader into your iOS or Android device's audio jack port, then click the green Next button to continue.


3. After it connects, you can start processing transactions with your MagTek card reader by swiping magstripe cards.

Connecting a card reader from Settings

If you selected Skip Card Reader Connection during first-time setup, or the attempt failed, you can always connect a card reader from settings.

1. Click the Menu button on the top left corner of your Converge Mobile screen.

2. Select Card Reader from the menu options.



3. If you have any connected card readers, they will be displayed on the Connect Card Reader page on the right. The icon indicates the connection type. Select the Connect a New Card Reader option to add a new card reader.

4. Select your card reader type and follow the set up steps. Refer to Link2500, iCMP, RP457c, and MagTek for details.