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  1. PaymentStars
  2. Converge (Formerly My Virtual Merchant)
  3. Payments

Refunding an Existing Transaction

To refund an existing transaction in Converge, complete the following steps:
 

1. In Converge, click the Payments tab. Next, click Settled Batches.

Click the Payments tab in the left menu. Next, click the Settled Batches button located in the upper right corner.     
    

2. Locate the batch and Click to open.

On the Settled Batches page, click the selected batch on the list.


3. Select the transaction to be refunded. Click to open the Transaction Details screen.

Select the transaction in the batch to be refunded. Click on the transaction to open the Transaction Details screen.
 


4. Click Refund at the top of the screen. The original sale amount will be displayed.

Click Refund located at the top of the screen under the Transaction Details heading.
 


5. On the Issue Refund screen, enter the full or partial Refund Amount. Scroll down to view information from the original sale in the remaining sections. Add or correct information as needed.

On the Issue Refund screen, enter the full or partial Refund Amount. This field is required. Scroll down by using the scroll bar on the right side of the screen. Information from the original sale is shown in the remaining sections. Add or correct information as needed.


6. Click Issue Refund to complete the transaction. If successful, the refund will be added to your current batch and will be processed according to your batch times. Your customer will be refunded in the next 3-5 business days, depending on their card company's funding timelines.

Click the Issue Refund button located under the Tracking section at the bottom of the screen.

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  1. Justine Krebs

  2. Posted
  3. Updated

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